Emergency Services Statement:
Prompt, competent, reliable 24/7 Emergency Service is essential to the health and welfare of our patients and the peace of mind of every responsible owner.
It is the most value-added service we provide and consists of emergency coverage and emergency care.
Emergency care is preceded by and can not exist without emergency coverage. Emergency coverage means putting our patients and their owners ahead of interests of family, friends and self. In our practice it has always meant 24 hours a day, 365 days a year. Birthdays, anniversaries, bad weather, holidays, recreation, personal comfort, sickness, fatigue and injury are ignored when the call comes in. During the routine work day, the practice sustains the cost and disruption of excessive travel time and mileage, rescheduling of appointments and overtime pay. Non-clinical but nonetheless essential supportive work and duties are pushed into nights and weekends.
The fees charged for emergency service are at best a symbolic attempt to partially recover some of the associated costs of emergency calls. These fees are not punitive nor do they remotely begin to compensate for the countless hours of simply being prepared, i.e., emergency coverage.